This Privacy Policy outlines how Hampstead Dog Walker (“the Service Provider”) collects, uses, and protects personal information obtained through the hampstead-dogwalker.co.uk website and mobile application (“the Platform”). By using the Platform, you consent to the terms and practices described in this Privacy Policy.

1. Information Collection
   1.1 Personal Information: When users create an account or make use of our dog walking services, we collect certain personal information, such as names, contact details, and any additional information provided voluntarily by users.
   
   1.2 Usage Data: The Service Provider may also collect non-personal information, such as IP addresses, browser information, and device identifiers, to analyze trends, administer the Platform, and track user interactions.
   
   

2. Use of Information
   
   2.1 The personal information collected is used primarily to provide users with the requested dog walking services, including scheduling, communication, and invoicing. This information may also be used to improve the user experience, personalize content, and ensure compliance with legal obligations.
   
   2.2 Non-personal information, such as usage data, may be aggregated and used for analytical purposes, performance monitoring, and to enhance the Platform’s functionality.
   
   

3. Data Security
   
   3.1 The Service Provider takes reasonable measures to protect user information from unauthorized access, alteration, disclosure, or destruction. We utilize industry-standard security protocols, including encryption, to safeguard data transmitted through the Platform.
   
   

4. Data Retention
   
   4.1 Personal information collected through the Platform is retained only for as long as necessary to fulfill the purposes for which it was collected, including legal obligations, resolving disputes, and enforcing agreements.
   
   

5. Third-Party Sharing
   
   5.1 The Service Provider does not sell, trade, or transfer personal information to third parties without user consent, except in cases where it is necessary to provide the requested services or comply with legal requirements.
   
   5.2 We may engage trusted third-party service providers to assist in operating the Platform, processing payments, or analyzing user data. These third parties are contractually obligated to maintain the confidentiality and security of personal information.
   
   

6. Cookies and Tracking Technologies
   
   6.1 The Platform may use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver personalized content. By using the Platform, users consent to the use of cookies in accordance with our Cookie Policy.
   
   

7. Children’s Privacy
   
   7.1 The Platform is not directed towards individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will promptly delete it.
   
   

8. Changes to this Privacy Policy
   
   8.1 The Service Provider reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on the Platform. Users are encouraged to review this Privacy Policy periodically for any updates.
   
   

9. Contact Information
   
   9.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.